Faqs
Orders:
1. How do I place an order?
Browse the products you love, add them to your cart, and proceed to checkout. Enter your delivery details, select your preferred payment method, and confirm your order. You’ll receive confirmation once your order has been successfully placed.
2. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed or dispatched.
3. How can I track my order?
Once your order has been dispatched, you may receive tracking or delivery information depending on the courier service used. If you need an update on your order, please contact our support team.
4. What if I receive the wrong or damaged item?
If you receive an incorrect or damaged product, please contact us as soon as possible with your order details and clear photos of the item and packaging. Our team will review the issue and guide you through the next steps.
Shipping & Returns:
1. Do you offer free shipping?
Yes! Delivery is completely free on all orders within Pakistan. No additional shipping charges are added at checkout.
2. How long does delivery take?
Delivery times may vary depending on your location, courier availability, and order processing time. We’ll provide the relevant delivery information after your order is confirmed.
3. What is your return policy?
Our return policy depends on the condition of the product and the reason for the return. If you believe your order qualifies for a return or exchange, please contact our support team with your order details before sending anything back.
4. What if my order is delayed?
While we work to get your order delivered on time, occasional courier or logistical delays can occur. If your order is taking longer than expected, contact us with your order number and we’ll help you check its status.
5. Do you ship internationally?
Currently, we only ship within Pakistan. We do not offer international shipping at this time.
Payment:
1. Which payment methods do you accept?
We offer the payment methods available at checkout. Available options may vary, so please check the checkout page when placing your order.
2. Is Cash on Delivery (COD) available?
If Cash on Delivery is available for your order, it will be shown as a payment option during checkout. Availability may depend on your delivery location.
3. Are online payments secure?
Yes. Online payments are processed through secure payment systems designed to protect your payment information during the transaction.
4. Are your products authentic?
Yes. We aim to provide accurate product information and images for everything listed on Fun Fair Crafts. Product specifications, materials, sizes, and other details are provided on the individual product pages wherever applicable.
5. How can I contact customer support?
If you have questions about an order, product, delivery, or return, please contact our customer support team through our Contact Us page. Make sure to include your order number when contacting us about an existing order so we can assist you more quickly.